Alva-Amco Privacy Policy

Last updated:  December 2022

This Privacy Policy (“Privacy Policy”) governs the manner in which Alva-Amco Pharmacal Companies, LLC (the “Company,” “we” or “us”) collects, uses, processes, maintains and discloses information collected from users (“Users,” and each a “User” or “you”) through our websites, including https://www.alva-amco.com/ and www.alvaprofessional.com and other specific brand websites that we own and which are hyperlinked to this Privacy Policy (collectively referred to as “Websites”).

This Privacy Policy describes the types of information we may collect through our Websites, how we use or process this information, who we may disclose this information to, and how we protect your information.  This Privacy Policy also tells you how to reach us with any questions about this Privacy Policy or our data privacy practices, how to update any information we collected about you through the Websites, and how to opt-out of receiving information or mailings from us.  

This Privacy Policy applies only to information collected through our Websites.

Personal Data Collected

As used in this Privacy Policy, “Personal Data” means any information that may be used, either alone or in combination with other information, to personally identify an individual. We may receive and/or collect Personal Data in the following ways:

Personal Data You Provide Us.  We collect Personal Data from Users if they voluntarily submit this information to us on the Websites.  For example, if you have questions about the Company’s products or need other information, you can contact us by filling out a form on our Websites, in which you will be asked to enter information about yourself. The Personal Data we may collect includes: Contact information, such as your name, mailing address, email address and telephone number; Inquiries you may have about our products, including information or comments you may provide to us about the products that you have purchased from us or your use of such products.

Personal Data Collected Automatically.
Log Files on Our Sites. The information inside the log files includes internet protocol (“IP”) addresses, type of browser, Internet Service Provider (“ISP”), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us.

Cookies. We may collect certain information about Users whenever they interact with our Websites by using cookies. Cookies are simple text files that a website or its service provider stores on your computer or mobile device by a website’s server, if you so allow, that enables the website’s or service provider’s systems to recognize your browser and capture and remember certain information. This technology does not personally identify you or extract information from your computer. We may use cookies to provide an enhanced online experience, to monitor and measure the use of our Websites and to improve their design and content. The type of information collected may include browser information, operating system, type of computer, internet service provider and other similar information. We also may include web beacons in our email messages in order to determine whether messages have been opened and to identify the IP address of the computer on which they were opened. The information we may obtain in this manner also helps us customize the services we offer on our Websites and to measure their overall effectiveness. You may be able to decline cookies by changing a setting in your web browser. You may also disable the ability of web beacons to capture information by declining cookies. We may use cookies to personalize your experience, or to keep track of advertisements and compile aggregate data about the Websites traffic and interaction so that we can improve Users’ experiences with the Websites. We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our Websites and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the Service will not then work. These cookies do not store any Personal Data.
Analytical/performance cookies. They allow us to recognize and count the number of Users and to see how Users move around and use our Websites. This helps us to improve the way our Websites work, for example, by ensuring that Users are finding what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Websites, and will not be able to monitor their performance.
Functionality cookies.  These are used to recognize you when you return to our Websites. This enables us to personalize our content for you, greet you by name and remember your preferences (e.g., your choice of language or region).
Targeting cookies.  These cookies record your visit to our Websites, the pages you have visited and the links you have followed.  We will use this information to make our Websites and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose.

Third-Party Cookies.  The use of third-party cookies is not covered by our Privacy Policy.  We do not have access or control over these cookies.  You may visit the third-party links below to opt out of their tracking and learn about their privacy practices.  However, we are not in control of the location of the instructions and information provided by the third parties below and, therefore, you may have to locate the particular instructions and information for the respective third party if these links are no longer current.

Google Analytics
To view Google’s privacy policy, please click here. To opt out, please download and install the “Google Analytics Opt-out Browser Add-on” by clicking here.

Quantcast
To view Quantcast’s privacy policy, please click here. To opt out, please click on the Quantcast “Opt Out” link here.

The Purposes for Which We Use Personal Data

We may use the Personal Data you provide to us as follows:

  • to respond to communications submitted through the “Contact Us” feature on the Websites, including but not limited to a request for coupons;
  • to send you information such as Company news, updates and related product or service information, including special offers such as coupons, events, programs or offerings that you may have registered for;
  • to improve customer service and more effectively respond to your customer service requests and support needs;
  • to administer a contest, promotion, survey or other feature on the Websites;
  • to perform business analyses or for other similar purposes to improve the quality of our business, our Websites and the products we offer;
  • to provide, analyze, administer and improve our Websites;
  • for recruiting and human resources administration purposes;
  • to investigate possible violations of and enforce our contracts, including terms of use and any terms and conditions associated with our products, and to comply with our legal obligations.

In addition, we may use your Personal Data as otherwise described to you at the time of collection or with your consent.

Legal Bases for Processing Personal Data

We rely on the following legal grounds for the collection, processing, and use of your Personal Data:

  • the processing is necessary to provide the services as requested by you;
  • your consent;
  • the processing is necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering into a contract;
  • the processing is necessary for compliance with a legal obligation to which we are subject;
  • the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except (for residents of the European Economic Area (“EEA”)) where such interests are overridden by the interests or fundamental rights and freedoms of you which require protection of Personal Data; such legitimate interests are the fulfillment of the processing purposes set out above.
Data Security

We have reasonable and appropriate security measures (including technical and organizational measures) in place to protect against the loss, misuse, and alteration of any Personal Data we receive about you through the Websites. We maintain reasonable security standards to protect the Personal Data we maintain. If you have any questions about the security of your Personal Data, you can contact us at [email protected].

Retention of Personal Data

We will retain your Personal Data for the length of time needed to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

How We Disclose Personal Data

We do share your Personal Data with our third party services providers who assist us in operating our Websites, as described below.  As also described below, we may release your Personal Data when we believe release is appropriate to comply with the law, enforce our Websites’ policies, or protect the rights, property, or safety of ourselves or others.  Note that although we do not disclose your Personal Data to third parties for marketing or advertising purposes, de-identified or aggregated User information may be provided to other parties for marketing, advertising, or other uses.

The following describes how we may share your Personal Data:

  • We may share your Personal Data with service providers that perform certain functions or services on our behalf, such as to assist us in operating our Websites, performing analyses and providing certain other components of the Websites.  We do not authorize our service providers to use or disclose this information, except as necessary to perform services on our behalf.
  • We may disclose your Personal Data to respond to subpoenas, court orders, or other legal process, in response to a request for cooperation from law enforcement or another government agency, and to comply with our other legal obligations.
  • We may disclose your Personal Data if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of terms of use or other contracts.
  • We may share your Personal Data in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the Company or its assets.
  • We may share your Personal Data as otherwise described to you at the point of collection or pursuant to your consent.
  • We may transfer or assign this Privacy Policy and any Personal Data to a third-party entity that acquires or is merged with us as part of a merger, acquisition, sale, or other change of ownership.
Your Choices and Rights

Privacy Officer.  You may submit a request to [email protected] or write to us at the following mailing address.  We will promptly review all such requests in accordance with applicable laws.

Privacy Officer
Alva-Amco Pharmacal Companies, LLC
7711 Merrimac Avenue
Niles, IL  60714

Depending on where you live, you may have the right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Data about you.  We encourage you to first reach out to us at [email protected], so we have an opportunity to address your concerns directly before you do so.

Interest-Based Ads and Do Not Track.  Unaffiliated third-parties may use cookies and other technologies on our Websites to collect information about your online activities over time and across different websites you visit in order to provide you with interest-based advertising.  You can generally opt out of receiving interest-based advertisements from members of the Network Advertising Initiative or the Digital Advertising Alliance by clicking here for NAI and here for DAA. When you opt-out using these links, please note that you may still receive advertisements.  They just will not be personalized based on your interests. Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that, there is not a uniform way that browsers communicate the “Do Not Track” signal, our Sites do not currently interpret, respond to, or alter its practices when it receives “Do Not Track” signals.

Commercial Emails.  If at any time you would like to unsubscribe from receiving future commercial emails, please use the unsubscribing method stated in the commercial email, or send us an email at [email protected] with the subject line UNSUBSCRIBE.  We will remove your information from our records immediately.  Please note that your request not to receive future emails from us will not apply to messages that you request or that are not commercial in nature.  You may also be able to review and request changes to information that you provide on the Websites in order to request a coupon or to contact the Company. To review and request changes, please contact [email protected].

EEA Individuals’ Privacy Rights.  In certain circumstances, local data protection laws and certain local laws (including the GDPR) may give you rights with respect to Personal Data if you are located in the EEA.  These rights differ by country/region, but may include:

  • Right to request access.   You may have the right to obtain from us confirmation as to whether or not Personal Data concerning you is being processed, and, where that is the case, to request access to the Personal Data.  This access information includes the purposes of the processing, the categories of Personal Data concerned, and the recipients or categories of recipient to whom the Personal Data have been or will be disclosed. You may have the right to obtain a copy of the Personal Data undergoing processing.  For further copies requested by you, we may charge a reasonable fee based on administrative costs.
  • Right to request rectification.  You may have the right to obtain from us the rectification of inaccurate Personal Data concerning you.  Depending on the purposes of the processing, you may have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.
  • Right to request erasure (right to be forgotten).  You may have the right to obtain from us the erasure of Personal Data concerning you and we may be obliged to erase such Personal Data.
  • Right to request a restriction on processing.  You may have the right to request we restrict the processing of your Personal Data. 
  • Right to request data portability.  You may have the right to receive your Personal Data, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.
  • Right to object.  You may have the right to object, on grounds relating to your particular situation, at any time to the processing of your Personal Data by us in certain circumstances.
  • Other rights in connection with automated decision-making.  Furthermore, under certain circumstances with respect to automated individual decision-making, you have the right to obtain human intervention, express your point of view, and contest the decision.
  • You may exercise any of the above-described rights by sending an e-mail to [email protected].

California Privacy Rights

California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once per calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g., requests made in 2022 will receive information regarding 2021 sharing activities). To obtain this information from Alva-Amco Pharmacal Companies, LLC, if applicable, please send an e-mail message to [email protected] with “Request for California Privacy Information” in the subject line and in the body of your message, or by phone at 800-792-2582 or by mailing us at Alva-Amco Pharmacal Companies, LLC, 7711 Merrimac Avenue, Niles, IL 60714, USA. We will provide the requested information to you at your e-mail address in response.

If you are a California resident, California law provides you with the following additional rights with respect to your personal information:

  • The right to know what personal information we have collected, used, disclosed, and sold about you. To submit a request to know, you may call us at 800-792-2582 or visiting https://www.alva-amco.com/contact. You also may designate an authorized agent to make a request for access on your behalf on our website at https://www.alva-amco.com/contact.
  • The right to limit the use or disclosure of your sensitive personal information to just actions necessary to perform specific purposes. “Sensitive personal information” is a specific subset of personal information that that includes certain government identifiers (such as social security numbers); an account log-in, financial account, debit card, or credit card number with any required security code, password, or credentials allowing access to an account; precise geolocation; contents of mail, email, and text messages; genetic data; biometric information processed to identify a consumer; information concerning a consumer’s health, sex life, or sexual orientation; or information about racial or ethnic origin, religious or philosophical beliefs, or union membership. We only use sensitive personal information to perform the services or provide the goods reasonably expected by an average consumer who requests those good or services and certain other prescribed permissible purposes (for example, to prevent, detect and investigate security incidents). To submit a request to limit the use or disclosure of your sensitive personal information, you may call us at 800-792-2582 or visiting https://www.alva-amco.com/contact. You also may designate an authorized agent to make a request to limit the use of disclosure of your sensitive personal information on your behalf on our website at https://www.alva-amco.com/contact. 
  • The right to request that we correct any inaccurate personal information that we maintain about you. To submit a request to correct inaccurate personal information, you may call us at 800-792-2582 or visiting https://www.alva-amco.com/contact. You also may designate an authorized agent to make a request to correct inaccurate personal information on your behalf on our website at https://www.alva-amco.com/contact.
  • The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at 800-792-2582 or visiting https://www.alva-amco.com/contact. You also may designate an authorized agent to make a request for deletion on your behalf on our website at https://www.alva-amco.com/contact.

When you exercise these rights and submit a request to us, we may verify your identity by asking you for your email address, telephone number, and physical address. We also may use a third-party verification provider to verify your identity. We will endeavor to honor these requests unless such a request conflicts with certain lawful exemptions under the California Consumer Protection Act. Please note that Alva-Amco Pharmacal Companies, LLC is only required to honor such requests twice in a 12-month period.

We will not discriminate against you for exercising any of your rights. In particular, we will not (i) deny you goods or services; (ii) charge you different prices for goods or services; (iii) provide you with a different level or quality of goods or services;(iv) retaliate against you or (v) threaten you with any of the above. For the 12-month period prior to the date of this Privacy Policy, Alva-Amco Pharmacal Companies, LLC has not sold any personal information about California residents and has not shared personal information for cross-context behavioral advertising purposes; nor does it have any plans to do so in the future. California residents may request further information about compliance with California law and to make a request under California law by e-mailing: [email protected]. Please include "California Privacy Rights Request" in the first line of the description and your California mailing or street address.

Children’s Privacy

We comply with the requirements of the Children’s Online Privacy Protection Act.  We do not knowingly collect any information from anyone under 13 years of age.  Our Websites are directed to people who are at least 13 years old or older.

Access, Objection, Correction, and Deletion

We respect your right to obtain confirmation as to whether your personal information is being processed, information about the purposes of that processing, and information about the recipients to whom your personal data have been or will be disclosed. Also, we respect your right to receive the personal data you have provided to Alva-Amco Pharmacal Companies, LLC in a structured, commonly used and machine-readable format, and to object to the processing of personal data for direct marketing. In addition, we respect your right to access and correct your personal information. If you need assistance correcting or updating your personal information, please contact us using the contact information detailed in the Questions and Comments section below. You may exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal information. We may need to retain it for legally permitted purposes, and this will be explained to you if necessary.

Right to Lodge Complaints

We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concerns or complaints about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc.

Your Consent

We will only use your Personal Data for the purposes intended and as detailed in this Privacy Policy, unless we have obtained your consent to use it for other purposes.  By using our Websites, you consent to our Privacy Policy. Our Websites are based in the United States.  Accordingly, if you reside outside of the United States and use our Websites, you consent to the transfer, storage, and processing of Personal Data about you in the United States.

Changes to our Privacy Policy

We will review and update this Privacy Policy as required to keep current with rules and regulations, new technologies and security standards. We will post those changes on the Websites and/or update the Privacy Policy modification date above. If we make material changes to how we treat our user's personal information, we will notify you through a notice on the Websites and/or by email to the email address specified in your account and/or other notification method.

Questions and Comments

If you have any questions or comments about our Privacy Policy, please contact us by e-mail at [email protected] with “PRIVACY POLICY” in the subject line or by phone at 800-792-2582 or by mailing us at Alva-Amco Pharmacal Companies, LLC, 7711 Merrimac Ave., Niles, IL 60714, USA.